Process Mapping
Process mapping can seem like a daunting task with the complex ream of interactions between customers, departments and systems. Therefore, capturing a visual representation of a process, can help you identify gaps and improve the flow between the touch points more effectively within your business.
Noctua Solutions not only have Project Managers, but experts in both Microsoft Visio and PowerPoint, both of which are effective programs used to map processes.
Our job, as specialists in these software programs, is to help transform a hand written, scrawled piece of paper or a photograph to a process map that is visually pleasing to the eye and easy to digest with your teams, ensuring that you get the most out of your processes. In other words, making them work for you, not against you!
If you aren't entirely sure how to work through a process, let alone how to map it out succinctly, don't worry, The Noctua Solutions team can help. A qualified Project Manager from the team can assist you by facilitating a workshop, with all those involved, to establish the 'As-Is' or current process so that it can be translated into a meaningful and easy to understand flow chart.
With our expertise, we can help; clarify your understanding, analyse the current way of working and help identify problem areas and gaps by asking the all-important questions Who? What? When? and How?
The goal of our team is to improve your processes, to make them more effective, efficient, easy to understand and agile. Delivering a greater satisfaction for you, your employees and importantly your customers. We want to ensure that the new process can be easily embedded and will deliver the intended results.